FREQUENCY ASK QUESTIONS (faqs)

GENERAL QUESTIONS

Q: How to get started?
Use the order form to send us your files and instructions. After recieved your files, usually in same day, Slice2CSS will check up your files to make sure everything is in your order. If you are requesting a quote, make sure you let Slice2CSS know. After everything checked, Slice2CSS will send you an invoice. After you pay 50% of the total amout via PayPal, then the timer start Slice2CSS will start our process.
Q: Do Slice2CSS guarantee the turnaround times?
The timer starts once your have made your deposit. Slice2CSS turnaround times pending change requests or required details from you. In other words, you are guaranteed to receive our worked files of what you originally sent us if you never request a change or give us all the details we ask for. If you want the document(s) revised, it might take a bit longer.
Q: What files do you want me to send?
We prefer the files to be in .PSD format, because it's an acronym, common and easy to work with. We also accept all layered Photoshop, Illustrator, and Freehand files. Here is what you should include with the source file:
  • Custom fonts, if necessary
  • Rollover states, if necessary
  • Details on specific element bahaviors
Q: What are your normal business hours?
Monday through Friday, 9 - 11 am. (New York) and Saturday 9 am. - 2 pm. (New York)
NOTE: In Business hours. Slice2CSS do live mail check. and take the answer back to you immediatly!

PAYMENT QUESTIONS

Q: What payment methods do Slice2CSS accept?
Slice2CSS only accept PayPal, and our prices are in USD.
Q: When and how do I pay?
Simple! after Slice2CSS checks your order out, Slice2CSS send you an invoice and a link pay us via PayPal. At that time, you will pay 50% of the total cost and the remaining balance will be payed after completion of the project. Once you are OK with it, you pay the rest and Slice2CSS will deliver our worked files right away.
Q: I've changed my mind after paying, can I get a refund?
Sorry, we do not offer refunds. We won’t charge the rest if you aren’t satisfied after making the 50% deposit and reviewing your page

OTHER QUESTIONS

Q: Do Slice2CSS guarantee the browser supported?
Your code will test in all browsers in the list that Slice2CSS guaranteed. As far as hacks go, we'll use them only if you want them.